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FAQ

Missing Handheld Software question

Error 535, 537, 400

New Activation Code/PIN



Missing Handheld Software question:

Q: I am trying out the demo of your eOffice software. I was able to install eFile, but when I try to install the individual components (eOffice, eSpell, eWord) I get an error message. It says it can not install it because it is missing the eFile application. Can you help? A: This error message means that BlackBerry Desktop Manager requires Handheld Software to be installed on your computer. If you go to BB Desktop Manager -> Help -> About -> Handheld (or Device) Software tab, you will find that the tab is either empty or contains a version different from the one installed on your device. Please see the attached screenshot for illustration of before and after images of this tab. Please note that Handheld Software is different from BB Desktop Manager. This Handheld Software should be of the same version as you are running on your BlackBerry device (check the device version using Options->About). You can obtain the Handheld Software version from your carrier. DynoPlex maintains a list of carrier download locations for this software here: http://www.dynoplex.com/rimos.shtml. If your carrier does not appear on the list, please contact them and request the Handheld Software for your device model and version. "Error 535, 537, 400" Q: I'm receiving this error: "Error 537. Can not get response from URL. Please contact support." What should I do next? A: In order to resolve the problem you encountered, please do the following: Perform a hard reset to your device (take the battery out and replace it after a couple of minutes). Go to Options-> Status->Firewall, click on the wheel and choose "Reset". Choose "Confirm Existing Registration". If this doesn't help, please go to eFile->Start->Settings->Advanced, and select "Hosted Server". Then go to eFile->Start->Settings->Network, and select any option other than the highlighted one. "New Activation Codes/Replacing Devices" Q: I had purchased eOffice about 6 months ago for my BlackBerry 7290. I recently upgraded to a BlackBerry 8700 and I would like to get new activation codes for my new device. A: In order to register the applications on your new device you need to change the device´s PIN to the new one in our database. To do so, please, write us an email containing your old and new PIN's (Options->Status).

Contact Support DynoPlex Inc. has a support team of customer care specialists that provide 24-hour technical support, seven days a week, year-round, for all DynoPlex products. If you have any questions or comments, please contact us at: support@dynoplex.com or call + 1 212-400-7602.

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