• "Dictionary files are not found on the device"



• "Error 537"



• "New Activation Code/PIN"

Q: When I selected dictionary in eSpell it came back with a message: "Dictionary files (some file names) are not found on the device. Do you want to download?" What should I do?

A: This message means that you do not have device based dictionaries installed on your device. Please press YES button and they will be downloaded automatically.

N.B. This process takes about 2 minutes. Please hold on while the files are downloading.

Q: When I click YES it gives me an error: "Could not copy (file names)". Am I doing something wrong?

A: This error means that your device Network configurations for eFile are invalid. Follow the steps below to change your network settings:

• Open eFile
• Start->Settings->Network
• Select BIS (BlackBerry Internet Service) option
• Start->Settings->Programs->eSpell->Try to select the dictionary once again

N.B. E-MAIl option under eFile->Start->Settings->Network is not acceptable. Try to use any other connections.

Q: Nothing helps. I tried all the steps above and still cannot load the dictionary files. What next?

A: Follow these instructions to resolve the issue (for PC users only):

• Using your desktop browser please go to www.dynoplex.com
• Hit Downloads
• Download eSpell on your PC
• Plug your BlackBerry to the desktop using USB cradle
• Install the downloaded application: Find the application you've downloaded -> Double Click-> Run
• In the installation wizard you'll be offered to select dictionaries to be installed on your desktop
• Follow the prompt to finish installation
• Open your BlackBerry Desktop Manager
• Hit Intellisync
• Check "Execute add-in actions" box
• Press configure add-ins
• Check "eFile synchronization" box
• Press OK
• Synchronize Now

Q: I'm receiving this error: "Error 537. Can not get response from URL. Please contact support." What should I next?

A: In order to resolve the problem you encountered, please do the following:

• Perform a hard reset to your device (take the battery out and replace it after a couple of minutes).
• Go to Options-> Status->Firewall, click on the wheel and choose “Reset”.
• Choose “Confirm Existing Registration”.

If this doesn't help, please go to eFile->Start->Settings->Advanced, and select “Hosted Server”.
Then go to eFile->Start->Settings->Network, and select any option other than the highlighted one.

Q: I had purchased both eOffice and eZcase about 6 months ago for my BlackBerry 7290. I recently upgraded to a BlackBerry 8700 and I would like to get new activation codes for my new device.

A: In order to register the applications on your new device you need to change the device’s PIN to the new one in our database.

To do so, go to http://clients.dynoplex.com/eFile/web-access, and login using the username and password sent to you when the applications were initially registered. Go to “Profile Management” and enter the new PIN. Then, confirm existing registration on the new device (eFile->Start Menu->Settings->Register->Confirm Existing Registration).